Salesforce Sharing Rules Update
Affected: Data Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingMobile
Geopointe Outage History
Geopointe is up right nowGeopointe had 9 outages in the last 2 years totaling 86h 35m of downtime — averaging 0.4 incidents per month.
There were 9 Geopointe outages since September 3, 2024 totaling 86h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Issue with Loading Shapes
Affected: Assignment PlansShapes
Timeline · 2 updates
- investigating Feb 25, 2026, 03:47 AM UTC
We are currently investigating an intermittent issue where some shapes are not loading for some customers.
- resolved Feb 25, 2026, 05:20 PM UTC
This incident has been resolved.
Geopointe API Performance Issues
Affected: Assignment PlansThe GeocoderData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingShapes
Timeline · 4 updates
- investigating Jan 19, 2026, 10:58 PM UTC
We are aware of an issue with the Geopointe API that is impacting performance by causing slower response times and intermittent failures for some users.
- identified Jan 19, 2026, 11:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 11:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 12:08 AM UTC
This incident has been resolved.
Cloudflare Outage - Geopointe API Impacted
Affected: Route PlannerThe GeocoderTerritory Planner ConnectorData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar Scheduling
Timeline · 6 updates
- identified Nov 18, 2025, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- identified Nov 18, 2025, 04:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 06:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.
Some services may be impacted by the AWS Outage
Affected: Route PlannerAssignment PlansThe Geocoder
Timeline · 2 updates
- monitoring Oct 20, 2025, 01:53 PM UTC
We have identified issues with the Geocoder, High Performance Assignment Plans, and Insights features within Geopointe, all as a result of the ongoing AWS Outage. We will continue to monitor the situation.
- resolved Oct 21, 2025, 12:12 AM UTC
This incident has been resolved.
Geopointe Routes in Salesforce Mobile
Affected: Mobile
Timeline · 4 updates
- investigating May 22, 2025, 01:04 PM UTC
We have been made aware of an issue where routes are not loading for Geopointe in Salesforce Mobile. We are investigating
- monitoring May 22, 2025, 01:16 PM UTC
It appears that this is related to a Cloudflare outage. We are monitoring the status of the Cloudflare outage.
- monitoring May 22, 2025, 01:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 22, 2025, 01:33 PM UTC
This incident has been resolved.
Location Services Intermittent Issues - Check-In Feature
Timeline · 1 update
- resolved May 01, 2025, 08:11 PM UTC
We're investigating an issue where the check-in feature's location map briefly appears and disappears. A workaround is to proceed with the check-in. Our team is determining if the issue is within the Geopointe app or due to an external factor. We're committed to resolving this quickly and will keep you updated. Thank you for your patience.
Geopointe API Degradation
Affected: Route PlannerThe GeocoderThematic MapsRoutes & Calendar SchedulingShapes
Timeline · 4 updates
- investigating Dec 10, 2024, 04:36 PM UTC
Our API that supports certain actions within the Geopointe application is experiencing performance problems. Periodic requests are failing resulting in problems related to standard operating tasks in our application including Routes, Shapes, and Thematic Maps. Our team is looking at this with the highest priority to help resolve it and will update once the problem is identified. We appreciate your patience as we correct this problem!
- identified Dec 10, 2024, 06:28 PM UTC
The issue has been identified and the fix has been implemented. We are now packaging a new version of Geopointe and will proceed in testing and then releasing a new package to remediate the problem going forward!
- monitoring Dec 10, 2024, 07:56 PM UTC
The fix has been implemented and pushed out in a new package. Geopointe 34.15 is now live and was scheduled to deploy at 2:45pm EST. We will be monitoring to ensure that customers now see expected behavior within the application.
- resolved Dec 10, 2024, 08:20 PM UTC
Geopointe API incident has been resolved! We apologize for the issue today, but are happy to report that everything within the application is now operational.
intermittent Issue around Map pins not loading
Affected: Mobile
Timeline · 2 updates
- identified Sep 03, 2024, 07:21 PM UTC
The development team actively working on a solution for reported issue around disappearing map pins in mobile.
- resolved Sep 03, 2024, 10:13 PM UTC
The incident has been fixed and will be going out all customers 9/3 6pm EST!