Gentlent incident

Timeouts on our Web Hosting (S1)

Resolved on March 29, 2024.

resolved Mar 29, 2024, 04:00 PM UTC

We unfortunately experienced a downtime due to high CPU spikes on one of our web hosting instances. This has been resolved and further actions are taken to ensure high availability on our systems: - We added additional health checks for multiple zones and internal hosts. - We're investigating the root cause of this issue and will mitigate it. - We're planning to add automated service recovery and additional redundancy to our web hosting services. - Additionally, we're increasing the resources on the affected machines. We apologise sincerely for this outage.

Started
Mar 29, 2024, 04:00 PM UTC
Resolved
Mar 29, 2024, 04:00 PM UTC
Duration
–
Detected by Pingoru
Mar 29, 2024, 04:00 PM UTC

Update timeline

  1. resolved Mar 29, 2024, 04:00 PM UTC

    We unfortunately experienced a downtime due to high CPU spikes on one of our web hosting instances. This has been resolved and further actions are taken to ensure high availability on our systems: - We added additional health checks for multiple zones and internal hosts. - We're investigating the root cause of this issue and will mitigate it. - We're planning to add automated service recovery and additional redundancy to our web hosting services. - Additionally, we're increasing the resources on the affected machines. We apologise sincerely for this outage.

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