Genesys Cloud incident

Analytics & Reporting Delays Americas (US-West)

Minor Resolved View vendor source →

Genesys Cloud experienced a minor incident on October 27, 2025 affecting Americas (US West), lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 06:04 PM UTC
Resolved
Oct 27, 2025, 07:01 PM UTC
Duration
57m
Detected by Pingoru
Oct 27, 2025, 06:04 PM UTC

Affected components

Americas (US West)

Update timeline

  1. identified Oct 27, 2025, 06:04 PM UTC

    Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.

  2. identified Oct 27, 2025, 06:45 PM UTC

    The service is continuing to process backlogged events. Additional mitigation steps have been implemented to help speed recovery. Next update 15:30 Eastern.

  3. resolved Oct 27, 2025, 07:01 PM UTC

    This incident has been resolved.