Genesys Cloud experienced a notice incident on September 17, 2026 affecting Asia Pacific (Sydney) and Asia Pacific (Sydney), lasting 34s. The incident has been resolved; the full update timeline is below.
Affected components
Asia Pacific (Sydney)Asia Pacific (Sydney)
Update timeline
- monitoring Sep 17, 2026, 12:50 AM UTC
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
- resolved Sep 17, 2026, 12:50 AM UTC
This incident has been resolved.