Genesys Cloud experienced a minor incident on May 19, 2026 affecting EMEA (London), lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2026, 11:47 AM UTC
We have identified an issue causing CoPilot Summaries to fail in the London region. Mitigation steps are being implemented. Next update 08:15 Eastern or sooner as information becomes available.
- monitoring May 19, 2026, 12:08 PM UTC
Mitigation steps were successful and we are beginning to see improvement. Customers will continue to see impact until the backlogged events have been processed. Next update 08:45 Eastern or sooner as information becomes available.
- monitoring May 19, 2026, 12:48 PM UTC
The backlogged events are continuing to be processed successfully. Customers will see impact to CoPilot Summaries until the backlog is fully clear. Next update 09:45 Eastern or sooner as information becomes available.
- resolved May 19, 2026, 01:02 PM UTC
This incident has been resolved.