Geins incident

Lists in Merchant Center have been emptied

Major Resolved View vendor source →

Geins experienced a major incident on April 16, 2026 affecting Merchant Center, lasting 11h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:50 PM UTC
Resolved
Apr 17, 2026, 04:41 AM UTC
Duration
11h 51m
Detected by Pingoru
Apr 16, 2026, 04:50 PM UTC

Affected components

Merchant Center

Update timeline

  1. investigating Apr 16, 2026, 04:50 PM UTC

    We are currently investigating a problem that appears to have caused some of the lists in Merchant Center to have been emptied.

  2. identified Apr 16, 2026, 06:59 PM UTC

    We have identified the issue and are actively working on a solution

  3. monitoring Apr 16, 2026, 08:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 04:41 AM UTC

    This incident has been resolved.