Resolved after 12 days 1 hour, affecting AWS SES Email (eu-west-1) and AWS SES Email (us-east-1), on October 1, 2022.
All affected customers have now been contacted. If you have any questions or think you should have been contacted but have not received any email from us please contact us at [email protected] .
Affected components
Update timeline
- investigating Oct 01, 2022, 08:16 AM UTC
We are aware of an issue with images and attachments not showing correctly in some emails. These will appear as broken links and/or images. We are currently working to resolve the issue.
- investigating Oct 01, 2022, 11:02 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 01, 2022, 11:07 AM UTC
We have identified the issue. Our customer success team will be reaching out to clients affected directly to help them repair the impacted email templates.
- monitoring Oct 03, 2022, 08:20 AM UTC
All affected customers have now been contacted. We will be working with affected customers to resolve any issues with emails that have been impacted. If you have any questions or think you should have been contacted but have not received any email from us please contact us at [email protected] .
- resolved Oct 13, 2022, 09:46 AM UTC
All affected customers have now been contacted. If you have any questions or think you should have been contacted but have not received any email from us please contact us at [email protected] .
Your product runs on more than Gecko
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services