Gecko incident

IBM Watson Degraded Service

Resolved after 8 hours 15 minutes, affecting API and API, on June 2, 2025.

resolved Jun 03, 2025, 04:40 AM UTC

We can confirm that the issue with IBM Watson has now been resolved. • IBM ChatBots have returned to full service. • Hybrid Bots are once again utilising both AI and IBM Watson as expected. Thank you for your patience while IBM acknowledged and resolved the issue on their side. We’ll continue to monitor the situation closely over the next 24 hours and will keep you informed if anything changes.

Started
Jun 02, 2025, 08:25 PM UTC
Resolved
Jun 03, 2025, 04:40 AM UTC
Duration
8h 15m
Detected by Pingoru
Jun 02, 2025, 08:25 PM UTC

Affected components

APIAPI

Update timeline

  1. monitoring Jun 02, 2025, 08:25 PM UTC

    We are currently monitoring an issue with IBM Watson Cloud, which is impacting IBM Watson ChatBots. As a result: • All IBM Watson Bots are currently displaying a Technical Difficulties message. • All Hybrid Bots (IBM Watson + AI) are temporarily running in full AI-only mode. • All AI-only Bots remain fully operational and are not affected by this issue. We’ll continue to monitor the situation closely. For live updates, you can visit IBM’s status page: https://cloud.ibm.com/status We’ll keep you informed with any developments.

  2. resolved Jun 03, 2025, 04:40 AM UTC

    We can confirm that the issue with IBM Watson has now been resolved. • IBM ChatBots have returned to full service. • Hybrid Bots are once again utilising both AI and IBM Watson as expected. Thank you for your patience while IBM acknowledged and resolved the issue on their side. We’ll continue to monitor the situation closely over the next 24 hours and will keep you informed if anything changes.

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