GatewayAPI Outage History

All traffic towards TDC/Nuuday is now working as intended again. Including timely delivery reports. Messages that have been submitted via GatewayAPI has been sent correctly. If you continue to experience any issues, please reach out to our support.

All traffic towards Telia Norway seems to be flowing smoothly again. Incident is now considered resolved. If you experience any issues, contact our support for help.

The traffic towards Telia/Norlys Denmark is fully operational once again. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards the Salt network in Switzerland is back to normal. We will keep monitoring for good measure. Thanks for your patience and sorry for any inconveniences this may have caused.

The issue with Toll-free messaging towards United States and Canada has now been resolved. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

Everything is back to working order again. No messages appears to have been lost. It resulted in a long queue. But all messages has eventually been delivered.

Between 14:48 and 15:10 CET, GatewayAPI experienced a brief service interruption (22 minutes) affecting API and Dashboard availability. What Happened: A transient network fluctuation at our infrastructure provider caused a "stuck" state in our floating IP routing. While our systems attempted to fail over automatically, the external API request to reassign the IP hung, preventing traffic from reaching our active nodes. How it was Resolved: Our engineering team manually re-initialized the routing services, forcing a fresh update to the IP state and restoring full connectivity by 15:10 CET. Next Steps: To prevent a recurrence of this specific "stuck" state, we are fast-tracking a planned platform simplification. This update will move us toward a more robust, native failover architecture that is less reliant on external providers API calls during network disruptions. We apologize for the downtime and appreciate your patience.

Incident Summary The recent service interruption was triggered by a scheduled infrastructure update within our cluster environment. While the initial software deployment was successful, a subsequent automated reboot of the underlying server nodes led to unexpected internal connectivity and DNS issues. Our engineering team intervened to restore communication between these systems and stabilize the environment. We apologize for any inconvenience this may have caused.

The traffic towards Telenor Denmark is fully operational once again, and we will continue to monitor the traffic for good measure. To mitigate the Telenor outage, we rerouted traffic via a backup network. Most services remained stable throughout the entirety of the event. Thank you for your understanding and we apologize for any inconvenience caused by this.

All services have been restored, and you should be able to log in to your dashboard again. Let us know if you still experience any issues.

Traffic towards Telenor Sweden is back to normal. We will continue monitoring for good measure. Thank you for your understanding, and we apologize for the inconvenience.