Notetaker unable to join Zoom meetings

Update timeline

1. investigating Mar 09, 2026, 11:19 AM UTC

   Status: Investigating The Fyxer Notetaker is currently unable to join some Zoom meetings. We are currently investigating this and hope to be able to provide you with an update shortly. Affected components Meeting Notetaker (Degraded performance)

2. identified Mar 09, 2026, 11:28 AM UTC

   Status: Identified We have identified the issue affecting our Notetaker bot joining Zoom meetings and working with our vendor to resolve this. We hope to provide you another update shortly. Affected components Meeting Notetaker (Degraded performance)

3. identified Mar 09, 2026, 12:26 PM UTC

   Status: Identified We are still working with our Vendor to resolve the issue affecting our Notetaker bot joining Zoom meetings. Thank you for your patience! Affected components Meeting Notetaker (Degraded performance)

4. identified Mar 09, 2026, 12:33 PM UTC

   Status: Identified We have identified the issue affecting our Notetaker bot joining Zoom meetings. Our Vendor is currently deploying a fix for this and hope to have this resolved soon! Affected components Meeting Notetaker (Degraded performance)

5. monitoring Mar 09, 2026, 02:20 PM UTC

   Status: Monitoring The fix for the Fyxer Notetaker bot entering Zoom meetings has been implemented and we are monitoring its progress and results. Affected components Meeting Notetaker (Degraded performance)

6. identified Mar 09, 2026, 03:25 PM UTC

   Status: Identified The recent fix for the Fyxer Notetaker not joining Zoom calls inadvertently caused multiple Notetakers to attempt to join the same call. A fix has been deployed for this and are monitoring to confirm full stability. We're sorry for the disruption - we'll update this page as soon as everything is confirmed resolved. Affected components Meeting Notetaker (Degraded performance)

7. identified Mar 09, 2026, 05:14 PM UTC

   Status: Identified Our engineering team is actively investigating and hope to be able to share more information shortly. We apologise for the ongoing disruption and appreciate your patience. Affected components Meeting Notetaker (Degraded performance)

8. monitoring Mar 09, 2026, 06:35 PM UTC

   Status: Monitoring A fix had implemented for the Fyxer Notetaker and currently monitoring its success across our users holding Zoom meetings. Thank you for your patience. Affected components Meeting Notetaker (Degraded performance)

9. resolved Mar 09, 2026, 10:04 PM UTC

   Status: Resolved This incident is now resolved. The fix applied has resolved the issue and the Fyxer Notetaker bot should join Zoom meetings with no further issues. Thank you for your patience! If you encounter and issues with the Fyxer Notetaker joining Zoom meeting please reach out to our support team on [email protected]. Affected components Meeting Notetaker (Operational)