AWS Outage Impacting Funnel Availability
Affected: Funnel
Funnel Outage History
Funnel is up right nowFunnel had 42 outages in the last 2 years totaling 3068h 6m of downtime — averaging 1.7 incidents per month.
There were 42 Funnel outages since May 30, 2025 totaling 3068h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Quora – Delayed imports
Timeline · 3 updates
- identified Oct 01, 2025, 01:05 PM UTC
We have observed an increased rate of errors affecting Quora data sources, causing many scheduled imports to fail. We have identified the Quora API endpoint/request that is causing these errors, and have reached out to Quora for further troubleshooting.
- monitoring Oct 02, 2025, 08:14 AM UTC
The request errors we were experiencing appear to have stopped happening. We will continue to monitor the Quora connector to make sure everything works as it should before we consider this incident resolved.
- resolved Oct 02, 2025, 02:37 PM UTC
As the errors have yet to resurface, we believe this to be resolved.
Shopping24 connector outage
Timeline · 2 updates
- identified Aug 26, 2025, 12:51 PM UTC
We are currently experiencing an issue with the Shopping24 connector. Due to an API version change on the platform side, data has not been updating since 12 August 2025. Our team is actively working on a rebuild of the connector to restore data downloads. Since the connector is declarative, we expect the rebuild to take less time than usual, and we will provide updates here as soon as more information is available. Thank you for your patience and understanding.
- resolved Sep 01, 2025, 01:42 PM UTC
The Shopping24 connector has now been reconnected to the new Shopping24 API and is working as expected. However, existing authentication tokens are no longer valid due to the API change. Action required: To resume data retrieval, users need to request a new API token from their Shopping24 account manager and reconnect their Data Sources in Funnel with this new token. Emails with instructions have been sent to all Funnel users who currently have active Shopping24 Data Sources, ensuring they are aware of the required action.
Google Ads - Delayed downloads
Timeline · 2 updates
- monitoring Aug 26, 2025, 09:59 AM UTC
Some users may be experiencing delays with data downloads for Google Ads sources. A fix has been deployed, and we are monitoring the situation as the systems return to normal. We apologize for any inconvenience this may have caused.
- resolved Aug 27, 2025, 10:14 AM UTC
All affected sources have returned to normal operations.
High error rate for Funnel Queries
Timeline · 2 updates
- monitoring Aug 20, 2025, 01:02 PM UTC
Funnel queries started failing after buggy code was deployed at around 14:30 CEST, the deploy has been reverted and we are currently waiting for systems to recover.
- resolved Aug 20, 2025, 01:39 PM UTC
All systems have now recovered.
Facebook Ads “Token Error” Connection Failure
Affected: Funnel
Timeline · 5 updates
- identified Aug 15, 2025, 10:01 AM UTC
Since 14 August 2025, we have seen some Facebook Ads data sources fail with the error “You cannot access the app till you log in to www.facebook.com and follow the instructions given”. This issue stems from a change on Meta’s side that requires certain accounts to re-login, even when tokens remain valid. As a result, affected sources stop importing data. We are doing all we can to mitigate the impact for our customers and are proactively addressing the issue caused by Meta’s change. Our engineering team is bulk-triggering download jobs for all affected sources to restore imports, staggering these runs to avoid exceeding Meta’s API limits. Backfills are temporarily paused to prioritise ongoing data imports. Around 20% of sources have been processed so far, and we will continue until all are complete.
- monitoring Aug 16, 2025, 10:48 AM UTC
Most Facebook Ads sources have now fully recovered. A very small number of sources in the US remain affected, which can be resolved by reconnecting the credentials. No customers outside the US are impacted. The incident appears to have originated from an interruption on Meta’s side, which likely triggered false token/login errors and temporarily blocked sources from running in Funnel. While Meta has not confirmed details, the timing strongly suggests a link to their earlier service disruption. We continue to monitor closely and support customers still experiencing issues.
- monitoring Aug 18, 2025, 02:01 PM UTC
We have taken all possible steps on our side to reconnect the Facebook Ads Data Sources affected by the recent token errors originating from Meta’s side. The issue is now largely resolved. However, a handful of Data Sources in the EU and a few dozen in the US are still unable to download data due to these token errors. To restore them, affected users will need to reconnect their sources.
- monitoring Aug 19, 2025, 09:29 AM UTC
We are no longer seeing any new Facebook Ads Data Sources affected by the token errors that originated from recent changes on Meta’s side. A small number of sources (several dozen) are still unable to download data due to the token error. To restore these, users will need to reconnect the affected sources directly in the Funnel app, as this is the only available resolution. With that, the incident is considered resolved. Thank you for your patience and understanding while we worked through this issue.
- resolved Aug 19, 2025, 09:29 AM UTC
This incident has been resolved.
Import delays across several connectors
Timeline · 2 updates
- monitoring Aug 05, 2025, 09:35 AM UTC
We have observed an increase in delayed data sources for the following connectors: Amazon Advertising Amazon DSP Apple Search Ads Campaign Manager 360 Criteo Display & Video 360 Finance Ads LinkedIn Microsoft Ads Naver Pinterest Reddit Snapchat Teads The Trade Desk TikTok X Ads Yahoo Japan Search After some investigation, we found the root cause to be a bug in our data storage service stemming from a code deploy around 14:00 (2:00 PM) CEST yesterday. The bug has now been fixed, and we are currently monitoring data sources that were affected by these delays. We are expecting all affected data sources to recover by this afternoon CEST, roughly 4-8 hours from now.
- resolved Aug 06, 2025, 07:57 AM UTC
Data sources affected by this bug should now be up-to-date and performing as expected. We consider this issue resolved.
Yelp – Download delays
Timeline · 2 updates
- investigating Jul 25, 2025, 01:38 PM UTC
We are seeing elevated error rates for Yelp data sources. It appears that reports generated through the Yelp API get stuck in processing and never complete, causing delays. We are investigating the issue and trying to determine if there is any mitigation that can be done on our end.
- resolved Jul 28, 2025, 09:07 AM UTC
Data sources seem to be downloading normally once again. We are considering this resolved.
Facebook Ads Intermittent Data Delays
Timeline · 14 updates
The Trade Desk – Download delays
Timeline · 5 updates
- identified Jul 22, 2025, 02:22 PM UTC
The increased error rate we observed recently for The Trade Desk data sources has resurfaced, causing further delays for most data sources. We have received the following correspondence from a representative at The Trade Desk: "This is a platform wide issue we are currently working through. There is nothing for you to do right now other than wait for our system to catch up. We expect to be fully caught up in the next day or so." We will continue to monitor affected data sources.
- monitoring Jul 23, 2025, 09:27 AM UTC
We are continuing to monitor affected data sources. We are seeing some signs of improvement, but most data sources are still experiencing delayed imports.
- monitoring Jul 24, 2025, 11:54 AM UTC
We are still seeing signs of degraded performance for The Trade Desk data sources. We will continue to monitor the situation.
- monitoring Jul 28, 2025, 09:11 AM UTC
We are seeing that significantly fewer data sources are affected by the aforementioned delays, though some appear to still run into the issue with reports getting stuck on occasion. We will continue to monitor all The Trade Desk data sources closely until we feel able to consider the issue resolved.
- resolved Jul 29, 2025, 09:16 AM UTC
Error rates for The Trade Desk appear to have stabilized. We will consider this issue resolved.
Data Explorer Not Loading
Timeline · 3 updates
- investigating Jul 14, 2025, 05:39 PM UTC
We have recently received reports from users that the Data Explorer is no longer loading. Our team is currently investigating the issue and will continue to post updates as soon as we have more information.
- monitoring Jul 14, 2025, 06:08 PM UTC
The team has identified the issue and the Data Explorer tool should be loading again properly. We'll continue to monitor the progress of the update and follow up with more information as soon as we have more insights to share
- resolved Jul 15, 2025, 01:39 PM UTC
After careful monitoring and no recent reports of the Data Explorer not loading, the issue is now resolved.
Salesforce Marketing Cloud - Issue Authenticating New Credentials
Timeline · 2 updates
- identified Jul 10, 2025, 06:52 AM UTC
We are experiencing issues when authenticating new credentials to the Salesforce Marketing Cloud connector. Existing authenticated sources remain unaffected, but any attempts to add new credentials are failing.
- resolved Jul 11, 2025, 10:47 AM UTC
This incident has been resolved.
Increased Query Error Rates
Affected: Funnel
Timeline · 3 updates
- investigating Jun 26, 2025, 09:33 AM UTC
Since approximately 08:00 CEST today, we have seen an increase in query error rates. This affects both the Funnel App and Scheduled Exports.
- monitoring Jun 26, 2025, 03:27 PM UTC
A number of mitigating changes have been deployed, and error rates are currently back to normal.
- resolved Jun 28, 2025, 11:24 AM UTC
This incident has been resolved.
Facebook Ads Data Ingestion Delays
Affected: Funnel
Timeline · 3 updates
- investigating Jun 25, 2025, 10:49 AM UTC
Since approximately 08:00 CET today, we have not been receiving updated data from the Meta (Facebook Ads) API. This is affecting scheduled data refreshes across all Facebook Ads sources. We are continuing to investigate the issue and have also reached out to Meta for further clarification.
- investigating Jun 26, 2025, 07:14 AM UTC
We’re pleased to inform you that the earlier disruption on Meta’s side affecting the Ads Insights API has been fully resolved as of this morning. According to Meta’s official status update: “We have recovered from an earlier outage impacting Ads Insights API, and services have now been restored. We apologise for any inconvenience that this may have caused.” – Meta, 25 June 2025, 07:07 AM GMT+2 https://metastatus.com/marketing-api Our systems are now receiving data as expected. Thank you for your patience while we monitored and investigated this issue. If you continue to experience any anomalies, please don’t hesitate to reach out.
- resolved Jun 26, 2025, 07:14 AM UTC
This incident has been resolved.
Google BigQuery and Cloud exports failing
Timeline · 2 updates
- investigating Jun 12, 2025, 09:28 PM UTC
Currently Google is reporting issues with their cloud services across all regions in the world. This in turn has lead to Google BigQuery and Cloud exports from Funnel to fail. Google is aware of the situation and investigating on their end. You can follow along on the status of Google Cloud Services here on Google's status page: https://status.cloud.google.com/
- resolved Jun 13, 2025, 07:17 AM UTC
Google have resolved the incident on their side and we have stopped seeing issues.
Unity Ads - Delayed downloads
Timeline · 2 updates
- identified Jun 05, 2025, 12:06 PM UTC
We've identified an issue for our Unity Ads connector that keeps us from being able to download data. If you are affected by this issue, please reach out to support and they'll put you in touch with our developers.
- resolved Jun 12, 2025, 11:44 AM UTC
The issue was a planned update of the Unity Ads API that we unfortunately missed. The issue itself has been resolved but you need to connect new sources in order to keep receiving data.
Youtube - Errors for downloads
Timeline · 3 updates
- investigating May 30, 2025, 02:35 PM UTC
YouTube is currently having a disruption in their API and we receive errors a subset of our data sources when we request data. This is causing delays in our downloads. As this is a bug on the YouTube side we will monitor the situation and update if there are any changes.
- monitoring Jun 03, 2025, 09:50 AM UTC
We have noticed a significant decrease in errors of this type. We will continue to monitor previously affected data sources before considering this fully resolved.
- resolved Jun 12, 2025, 11:45 AM UTC
The downloads seem to be working as expected again.