Funnel incident

TikTok Organic – Delayed imports for some data sources

Notice Resolved View vendor source →

Funnel experienced a notice incident on January 15, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 09:36 AM UTC
Resolved
Jan 16, 2026, 12:55 PM UTC
Duration
1d 3h
Detected by Pingoru
Jan 15, 2026, 09:36 AM UTC

Update timeline

  1. investigating Jan 15, 2026, 09:36 AM UTC

    We have observed that a small subset of data sources (about 80 in total) using the TikTok Organic connector are struggling to retrieve new data from the TikTok Organic API. There does not appear to be any distinct common denominator among the affected data sources, aside from that they are configured to retrieve "Video Insights" or "Video Insights Daily Activity" reports. We have reached out to TikTok's support team for further investigation, and have received word back that the issue has been forwarded to their developers.

  2. resolved Jan 16, 2026, 12:55 PM UTC

    We have received information from TikTok's team that this was an intended but unannounced change in their API. We have now updated our connector accordingly, and affected data sources will soon start receiving data again. As the report types in question cannot be backfilled, this incident will unfortunately result in a data gap of 2-3 days for affected data sources. We apologize for any inconvenience this may cause.