Facebook Pages – Import delays

Update timeline

1. investigating Dec 05, 2025, 09:21 AM UTC

   We are currently observing elevated error rates for our Facebook Pages connector, resulting in delayed imports for most data sources. Our developers are investigating the issue.

2. identified Dec 05, 2025, 10:12 AM UTC

   We have identified that the metric "Total Video View Time (in MS)", known as "page_video_view_time" in the Page Insights API, is currently causing API requests to fail when included. As a temporary measure, we have removed this metric from our requests in order to get affected data sources up and running again. Additionally, we have reported this issue to Meta. Once the problem with the metric has been resolved on their end, we will add it back to our requests. We apologize for any inconvenience that the temporary removal of this metric may cause.

3. monitoring Dec 05, 2025, 01:02 PM UTC

   After removing the metric that was causing issues, affected data sources are starting to stabilize. We anticipate that all delayed data sources should have up-to-date data within a few hours from now. We will keep this incident open for the time being in hopes of providing an update on when the metric in question will be restored. We will post an update as soon as we receive feedback from Meta on the subject, or if we discover that the metric starts working again through our own testing.

4. monitoring Dec 08, 2025, 04:46 PM UTC

   Meta has acknowledged our issue escalation, which has been flagged by other users as well. We will let you know once we have a resolution update from Meta.

5. monitoring Dec 10, 2025, 05:12 PM UTC

   We have escalated this issue with our Meta contact and are continuing to await further updates.

6. resolved Dec 11, 2025, 03:04 PM UTC

   Meta has confirmed that the issue has been resolved on their end. After verifying this on our side, we have now restored the "Total Video View Time (in MS)" (page_video_view_time) metric in our Facebook Pages connector.