Fundraise Up Outage History

Status: Identified We have identified the root cause of the email delivery disruption. The issue originates with our email service provider and is related to rate limits on their side. We are working with our provider to resolve the issue and will post another update within one hour. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the rate limiting issue. All emails queued during this period will be delivered once the issue is resolved. We'll share another update within one hour. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the rate limiting issue. We don't have an ETA to share yet, but we'll post an update the moment there is any progress. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the issue affecting email delivery. We will share another update as soon as more information becomes available. Affected components Dashboard (Degraded performance)

Status: Identified We continue to maintain close communication with our provider. Their internal engineering teams are treating the issue as a priority to expedite a resolution. We will keep you informed and share an update as soon as we receive more details. Affected components Dashboard (Degraded performance)

Status: Identified We are continuing to work closely with our email service provider to lift the current restrictions and resume email delivery. While a confirmed ETA is not yet available, we will provide a further update as soon as there is any progress. Affected components Dashboard (Degraded performance)

Status: Identified We've identified the cause of the issue affecting CRM integration settings pages. A JavaScript error in the integration settings UI is preventing certain elements from functioning correctly. Our engineers are deploying a fix now. We expect a resolution or will provide another update within 1 hour. Affected components Dashboard (Degraded performance)

Status: Identified Our engineers are still in the process of deploying the fix. CRM integration settings pages remain affected. We’ll provide another update within 30 minutes. Affected components Dashboard (Degraded performance)

Status: Identified Our monitoring systems have detected an issue affecting the Checkout Modal, Campaign Pages, and Elements. The issue appears to be related to a connectivity disruption with our CDN provider, which may cause loading issues or prevent the checkout window from opening for some users. Our engineering team is actively investigating and working to restore normal functionality. We will provide the next update within 30 minutes. Affected components Elements (Full outage) Checkout (Full outage)

Status: Identified We have identified the cause of the connectivity disruption with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Our engineering team is actively working to resolve the issue and restore normal operations. Some users may continue to experience loading delays or difficulties opening the checkout window while remediation efforts are in progress. We will provide the next update within 30 minutes. Affected components Elements (Full outage) Checkout (Full outage)

Status: Identified We continue to work on resolving the connectivity issue with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Some users may still experience loading delays or difficulties opening the checkout window while remediation efforts are ongoing. We will provide further updates as more information becomes available. Affected components Checkout (Full outage) Elements (Full outage)

Status: Identified The issue affecting Elements has been resolved, and they are now operating normally. We are continuing to work on resolving the remaining issues impacting the Checkout Modal and Campaign Pages. Some users may still experience loading issues while remediation efforts are ongoing. We will share further updates as they become available. Affected components Elements (Operational) Checkout (Full outage)