Is Fundraise Up down?

Status: Identified We are currently experiencing an issue causing Google Pay transactions to fail. Donors attempting to complete one-time donations using Google Pay may be unable to do so, and recurring Google Pay charges are also impacted. Other payment methods remain fully operational. The root cause has been identified and traced to a recent change affecting Google Pay certificate handling. Our engineering team is actively rolling back the change as part of a hotfix deployment. We will provide another update once the rollback has been completed and Google Pay transaction processing has been fully restored. Affected components Rest API (Degraded performance) Checkout (Degraded performance) Donor Portal (Degraded performance)

Status: Monitoring The hotfix has been successfully deployed, and our engineering team is actively monitoring Google Pay transaction processing to verify stability. At this time, we are continuing to observe system behavior before confirming full resolution. Other payment methods remain unaffected. We will provide another update as more information becomes available. Affected components Checkout (Degraded performance) Donor Portal (Degraded performance) Rest API (Degraded performance)

Status: Resolved Google Pay functionality has been fully restored. Google Pay donations are now processing normally, with error rates returned to baseline levels. The incident was caused by a recent configuration change affecting Google Pay processing, which has now been corrected. New Google Pay donations were unable to process during the affected window. Existing recurring donations continued to process normally and were not impacted. All other donation methods remained fully operational throughout the incident. We sincerely apologize for the disruption and appreciate your patience. Affected components Rest API (Operational) Checkout (Operational) Donor Portal (Operational)

Status: Investigating We have identified an issue affecting email delivery across our platform. No emails are currently being sent, including transactional emails to donors and account notifications to dashboard users. The donation process and all other platform functionality are operating normally — only email delivery is affected. Our team is actively investigating the root cause. We will provide an update as soon as we have more information. Affected components Dashboard (Degraded performance)

Status: Identified We have identified the root cause of the email delivery disruption. The issue originates with our email service provider and is related to rate limits on their side. We are working with our provider to resolve the issue and will post another update within one hour. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the rate limiting issue. All emails queued during this period will be delivered once the issue is resolved. We'll share another update within one hour. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the rate limiting issue. We don't have an ETA to share yet, but we'll post an update the moment there is any progress. Affected components Dashboard (Degraded performance)

Status: Identified We are still working with our email service provider to resolve the issue affecting email delivery. We will share another update as soon as more information becomes available. Affected components Dashboard (Degraded performance)

Status: Identified We continue to maintain close communication with our provider. Their internal engineering teams are treating the issue as a priority to expedite a resolution. We will keep you informed and share an update as soon as we receive more details. Affected components Dashboard (Degraded performance)

Status: Identified We are continuing to work closely with our email service provider to lift the current restrictions and resume email delivery. While a confirmed ETA is not yet available, we will provide a further update as soon as there is any progress. Affected components Dashboard (Degraded performance)

Status: Monitoring Email delivery has been restored. The disruption was caused by rate limiting applied by our email service provider, which prevented all outgoing emails from being sent. New emails are now going out as expected. All emails held during the disruption will be delivered — most should arrive shortly, with the full backlog cleared within the next couple of days. We're monitoring closely and will post an update once we've confirmed the system is back to normal. Affected components Dashboard (Degraded performance)

Status: Resolved After monitoring the situation, we can confirm that email delivery is stable and the incident is fully resolved. The disruption was caused by rate limiting on our email service provider's side. As a result, all outgoing emails were blocked from being sent, including donor transactional emails and account-related emails to Dashboard users. Our team worked closely with our email service provider throughout the incident to identify and resolve the issue. Emails are now sending normally, and emails held during the disruption will be delivered over the next 1–2 days. All platform functionality remained fully operational throughout the incident — only email delivery was affected. We apologize for the inconvenience and thank you for your patience. Affected components Dashboard (Operational)

Status: Investigating Our monitoring system has detected an issue affecting CRM integrations settings. Users may be unable to configure, modify, or save integration settings. Our engineering team is actively investigating. We’ll provide another update within 30 minutes. Affected components Dashboard (Degraded performance)

Status: Identified We've identified the cause of the issue affecting CRM integration settings pages. A JavaScript error in the integration settings UI is preventing certain elements from functioning correctly. Our engineers are deploying a fix now. We expect a resolution or will provide another update within 1 hour. Affected components Dashboard (Degraded performance)

Status: Identified Our engineers are still in the process of deploying the fix. CRM integration settings pages remain affected. We’ll provide another update within 30 minutes. Affected components Dashboard (Degraded performance)

Status: Monitoring The fix has been deployed. The CRM integration settings pages should now function as expected. We are monitoring the situation to confirm the fix is fully stable. We'll provide another update shortly. Affected components Dashboard (Degraded performance)

Status: Resolved The incident has been fully resolved. All CRM integration settings pages are functioning as expected. The issue was caused by a JavaScript error in the integration settings UI, which has been addressed with a hotfix that is now confirmed stable. We understand this may have disrupted your workflow, and we apologize for the inconvenience. Thank you for your patience while our team worked to resolve the issue. Affected components Dashboard (Operational)

Status: Identified Our monitoring systems have detected an issue affecting the Checkout Modal, Campaign Pages, and Elements. The issue appears to be related to a connectivity disruption with our CDN provider, which may cause loading issues or prevent the checkout window from opening for some users. Our engineering team is actively investigating and working to restore normal functionality. We will provide the next update within 30 minutes. Affected components Elements (Full outage) Checkout (Full outage)

Status: Identified We have identified the cause of the connectivity disruption with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Our engineering team is actively working to resolve the issue and restore normal operations. Some users may continue to experience loading delays or difficulties opening the checkout window while remediation efforts are in progress. We will provide the next update within 30 minutes. Affected components Elements (Full outage) Checkout (Full outage)

Status: Identified We continue to work on resolving the connectivity issue with our CDN provider affecting the Checkout Modal, Campaign Pages, and Elements. Some users may still experience loading delays or difficulties opening the checkout window while remediation efforts are ongoing. We will provide further updates as more information becomes available. Affected components Checkout (Full outage) Elements (Full outage)

Status: Identified The issue affecting Elements has been resolved, and they are now operating normally. We are continuing to work on resolving the remaining issues impacting the Checkout Modal and Campaign Pages. Some users may still experience loading issues while remediation efforts are ongoing. We will share further updates as they become available. Affected components Elements (Operational) Checkout (Full outage)

Status: Monitoring All services are now operating normally, including the Checkout Modal, Campaign Pages, and Elements. We are continuing to monitor the platform to ensure stability. We will provide a final update once monitoring is complete. Affected components Elements (Operational) Checkout (Operational)

Status: Resolved The incident has been fully resolved, and all platform functionality has returned to normal. The issue was caused by a connectivity disruption with our CDN provider, which has now been addressed and mitigated. We recognize the impact this incident may have had on your operations and donor experience, and we sincerely apologize for the disruption. Thank you for your patience while we worked to restore service. Affected components Elements (Operational) Checkout (Operational)