Checkout Modal and Campaign Page loading issues

Update timeline

1. identified Feb 27, 2026, 11:56 AM UTC

   Status: Identified We are currently experiencing an issue where the Checkout Modal and Campaign Pages may fail to load for a subset of users.The root cause has been identified, and a fix is actively being deployed. Some users may continue to experience loading issues until deployment is fully completed. We will provide the next update within 30 minutes. Affected components Checkout (Operational)

2. identified Feb 27, 2026, 11:57 AM UTC

   Status: Identified We are continuing to work on a fix for this issue. Affected components Checkout (Degraded performance)

3. monitoring Feb 27, 2026, 12:20 PM UTC

   Status: Monitoring The fix has been successfully deployed, and Checkout Modal and Campaign Pages are loading normally. We are continuing to monitor platform performance to ensure stability. If you continue to experience any issues, please contact our Support team at [email protected]. We will provide a final update once monitoring is complete. Affected components Checkout (Operational)

4. monitoring Feb 27, 2026, 12:29 PM UTC

   Status: Monitoring The issue affecting Checkout Modal and Campaign Page loading has been resolved, and services are operating normally. The root cause was related to a data synchronization issue between backend systems. The issue has been corrected, and platform stability has been restored. All services are operating normally. We will continue to monitor the platform and conduct a review to help prevent similar incidents in the future. Thank you for your patience. Affected components Checkout (Operational)

5. resolved Feb 27, 2026, 12:33 PM UTC

   Status: Resolved This incident has been resolved. Affected components Checkout (Operational)