Database performance degradation

Update timeline

1. identified Feb 18, 2026, 01:52 PM UTC

   Status: Identified Our monitoring systems have detected a database issue impacting platform performance. Customers may experience increased latency, intermittent timeouts, or temporary unavailability of certain features. Our engineering team is actively investigating and working to restore full service stability as quickly as possible. We will provide an update within 30 minutes. Affected components Dashboard (Degraded performance) Checkout (Degraded performance) Donor Portal (Degraded performance)

2. identified Feb 18, 2026, 02:17 PM UTC

   Status: Identified The root cause of the database performance degradation has been identified. Our engineering team is actively implementing remediation measures to restore full platform performance. Users may continue to experience degraded performance while corrective actions are in progress. We will provide the next update shortly. Affected components Donor Portal (Degraded performance) Dashboard (Degraded performance) Checkout (Degraded performance)

3. resolved Feb 18, 2026, 02:47 PM UTC

   Status: Resolved The database performance issue has been resolved, and platform operations have returned to normal.The incident was caused by application behavior that unintentionally generated excessive load on the database, resulting in degraded service across multiple components. The contributing processes have been stopped, and system stability has been fully restored. Donors and customers should no longer experience issues. We will continue to monitor the platform closely and conduct a thorough internal review to help prevent similar incidents in the future. Thank you for your patience. Affected components Dashboard (Operational) Checkout (Operational) Donor Portal (Operational)