ftrack Outage History

ftrack is up right now

Pingoru has recorded 49 incidents for ftrack: 3 in the last 12 months and 0 in the last 90 days.

Source: status.ftrack.com

49incidents recorded
3last 12 months
0last 90 days
6 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking ftrack in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 513 (0%)

Incidents, newest first

Major February 6, 2026 Issues with email dleivery 9h 9m Hosted applications, mailgun API, mailgun SMTP, mailgun Outbound Delivery

Started Feb 06, 2026, 09:05 AM UTC· resolved Feb 06, 2026, 06:15 PM UTC

  1. investigating Feb 06, 2026, 09:05 AM UTC

    We are currently experiencing issues with emails not being delivered to some email domains. During this time, you might experience emails from ftrack not being delivered. If this is causing any access or operational issue to you, please reach out to support so we can work out a solution while the issue is being mitigated.

  2. investigating Feb 06, 2026, 09:07 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 06, 2026, 09:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2026, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026 Issues with processing events in US region 2h 34m Hosted applications

Started Feb 03, 2026, 02:14 PM UTC· resolved Feb 03, 2026, 04:48 PM UTC

  1. investigating Feb 03, 2026, 02:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 03, 2026, 02:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 03, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Issue with new signups 4h 51m Account page

Started Nov 18, 2025, 12:31 PM UTC· resolved Nov 18, 2025, 05:23 PM UTC

  1. investigating Nov 18, 2025, 12:31 PM UTC

    We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.

  2. monitoring Nov 18, 2025, 01:01 PM UTC

    A fix has been implemented so all new signups should be operational again. Please reach out to support if you have any issues.

  3. resolved Nov 18, 2025, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Video encoding issues 16h 14m Media hosting & encoding

Started Oct 20, 2025, 01:38 PM UTC· resolved Oct 21, 2025, 05:53 AM UTC

  1. investigating Oct 20, 2025, 01:38 PM UTC

    We are investigating an issue with our 3rd party provider for video transcoding in ftrack. Affected regions are EU, US, ASIA

  2. identified Oct 20, 2025, 01:45 PM UTC

    The issue has been identified and a fix is on the way

  3. monitoring Oct 20, 2025, 02:15 PM UTC

    A fix to transcoding issue is being rolled out to all customers affected. This will impact all new transcoding jobs. Existing jobs that are stuck in "In progress" state are still affected by the issue. We will update on the status of these in the next hour.

  4. monitoring Oct 20, 2025, 04:44 PM UTC

    All workspaces have been updated with a fix that resolves transcoding issues for all newly submitted jobs. Jobs that are still stuck in "In progress" might still not be resolved.

  5. resolved Oct 21, 2025, 05:53 AM UTC

    Issues with video transcoding have been resolved. If you are still seeing any issues with transcoding and asset previews, please reach out to support.

Read the full incident report →

Minor September 29, 2025 Issue: Video Encoding & Uploading 15h 22m Media hosting & encoding

Started Sep 29, 2025, 03:29 PM UTC· resolved Sep 30, 2025, 06:52 AM UTC

  1. investigating Sep 29, 2025, 03:29 PM UTC

    We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.

  2. investigating Sep 29, 2025, 03:30 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2025, 06:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025 [Monitoring] Potential Impact from Google Cloud Platform Incident 2h 1m

Started Jun 12, 2025, 06:49 PM UTC· resolved Jun 12, 2025, 08:50 PM UTC

  1. investigating Jun 12, 2025, 06:49 PM UTC

    We are aware of an ongoing issue affecting some Google Cloud Platform (GCP) services. At this time, we have not observed any impact to Ftrack workspaces, but we are actively monitoring the situation. If you notice any unexpected behavior, please reach out directly at [email protected]

  2. resolved Jun 12, 2025, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 11, 2025 Video encoding issues in EU cluster 1h 48m Media hosting & encoding

Started Jun 11, 2025, 09:30 AM UTC· resolved Jun 11, 2025, 11:18 AM UTC

  1. investigating Jun 11, 2025, 09:30 AM UTC

    We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.

  2. identified Jun 11, 2025, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2025, 10:11 AM UTC

    The issue with our encoding service provider seems to have been resolved. New encoding jobs are operational again. We are working on retrying the failed jobs for all customers.

  4. resolved Jun 11, 2025, 11:18 AM UTC

    The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues.

Read the full incident report →

Notice June 10, 2025 Connection to Workspaces 1h 2m

Started Jun 10, 2025, 07:55 PM UTC· resolved Jun 10, 2025, 08:57 PM UTC

  1. investigating Jun 10, 2025, 07:55 PM UTC

    We’re investigating a partial outage impacting workspace functionality. Updates to follow.

  2. resolved Jun 10, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2025 Downgraded performance for some EU customers 1d Hosted applications

Started May 20, 2025, 09:41 AM UTC· resolved May 21, 2025, 10:24 AM UTC

  1. investigating May 20, 2025, 09:41 AM UTC

    We are investigating issue downgrading performance in EU workspaces.

  2. monitoring May 20, 2025, 10:14 AM UTC

    The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.

  3. monitoring May 20, 2025, 01:30 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 20, 2025, 01:36 PM UTC

    We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.

  5. monitoring May 20, 2025, 01:37 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 20, 2025, 07:01 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 21, 2025, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2025 Connection to workspaces in EU region 23m Hosted applications

Started May 19, 2025, 01:44 PM UTC· resolved May 19, 2025, 02:07 PM UTC

  1. investigating May 19, 2025, 01:44 PM UTC

    We are experiencing partial outages with workspaces running in EU region. We are investigating the issue.

  2. monitoring May 19, 2025, 01:49 PM UTC

    We resolved the issue with workspaces in EU region and are monitoring for any further issues.

  3. resolved May 19, 2025, 02:07 PM UTC

    The incident was resolved. Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.

Read the full incident report →

Major March 10, 2025 Issues with external reviews for some customers 4h 31m Hosted applications

Started Mar 10, 2025, 04:21 PM UTC· resolved Mar 10, 2025, 08:53 PM UTC

  1. investigating Mar 10, 2025, 04:21 PM UTC

    We are currently investigating an issue preventing collaborators from accessing client reviews.

  2. monitoring Mar 10, 2025, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 08:53 PM UTC

    This incident has been resolved.

Read the full incident report →