Freshservice experienced a minor incident on November 27, 2020 affecting Search, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Search
Update timeline
- investigating Nov 27, 2020, 09:52 PM UTC
We are having issues with our search platform. Customer would face discrepancies accessing tickets from the list page, searching of tickets and data mismatch on dashboards. Our engineering team is working on this, Updates to follow.
- resolved Nov 27, 2020, 10:19 PM UTC
The issue with regards to our search servers is addressed and normal services has been restored. We are closely monitoring this at our end.