Freshservice experienced a minor incident on October 20, 2020 affecting Outgoing email and Outgoing email and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2020, 01:00 AM UTC
We are currently facing an issue with our email service provider. And hence replies to the emails will be affected across all regions. The team is working on this with priority. Updates to follow shortly.
- investigating Oct 20, 2020, 07:27 AM UTC
We are working with our email service provider on this with priority. Updates to follow.
- investigating Oct 20, 2020, 10:03 AM UTC
We are yet to hear from our Email service provider further and are closely following up. We will keep you posted with updates.
- investigating Oct 20, 2020, 01:03 PM UTC
Our Email Service Provider has confirmed that the root cause has been found out and a fix is in progress. Updates to follow.
- investigating Oct 20, 2020, 04:12 PM UTC
Our email service provider is facing an unexpected delay in getting this fixed. We are closely following up the issue with our email service provider, we will keep you posted with updates
- investigating Oct 20, 2020, 07:23 PM UTC
Our email service provider is working on the resolution but unfortunately there has been an unexpected delay with the fix. We will keep you posted on further updates.
- investigating Oct 20, 2020, 10:17 PM UTC
Our email service provider is actively working on fixing the issue and we are closely working with them to resolve this at the earliest. We will keep you posted on further updates.
- resolved Oct 21, 2020, 03:15 AM UTC
Our Service provider has confirmed that the issue has been resolved. Accounts in all the regions are functioning normally. This incident has been marked as resolved.