Freshservice experienced a minor incident on September 16, 2020 affecting Dashboard and Tickets and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation
Update timeline
- investigating Sep 16, 2020, 04:10 PM UTC
We are experiencing performance issues with our application. Our engineers are working on it with the highest priority. We will keep you posted as soon as it is fixed.
- resolved Sep 16, 2020, 04:45 PM UTC
Our Engineering team has fixed the issues and has reported that the application should be running at normal without any problem and we are monitoring closely.