Freshservice experienced a minor incident on May 30, 2020 affecting Incoming email and Outgoing email and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming emailOutgoing emailIncoming emailOutgoing emailIncoming emailOutgoing emailIncoming emailOutgoing email
Update timeline
- investigating May 30, 2020, 04:00 PM UTC
Currently we are facing slowness in delivery of emails, as our third party email service provider is proceeding with scheduled maintenance activity. ETA estimated for this activity is 2hrs, we are closely monitoring our services and also will keep you posted with updates over the maintenance activity.
- resolved May 30, 2020, 06:14 PM UTC
Activity at our service provider's end has been completed. All emails are now being delivered without any delay. We are closely monitoring our services.