Freshdesk incident

Degraded Preformance

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on April 20, 2018 affecting Agent Portal, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2018, 08:25 AM UTC
Resolved
Apr 20, 2018, 08:48 AM UTC
Duration
23m
Detected by Pingoru
Apr 20, 2018, 08:25 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Apr 20, 2018, 08:25 AM UTC

    We are receiving reports of degraded service for users. Symptoms include, being unable to load the portal or not loading fully. More updates to follow

  2. investigating Apr 20, 2018, 08:42 AM UTC

    We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.

  3. resolved Apr 20, 2018, 08:48 AM UTC

    We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely