Freshdesk incident

Degraded performance

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on April 24, 2018 affecting Agent Portal, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2018, 06:57 AM UTC
Resolved
Apr 24, 2018, 07:59 AM UTC
Duration
1h 2m
Detected by Pingoru
Apr 24, 2018, 06:57 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Apr 24, 2018, 06:57 AM UTC

    We are facing intermittent issues in some of our application servers. Customers might face delay in service. Our engineers are working on it, with more updates to follow

  2. investigating Apr 24, 2018, 07:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 24, 2018, 07:59 AM UTC

    We have sorted the issues pertaining to the slowness of the application. Services are working fine and we are closely monitoring it.