Freshdesk incident

Issue in processing the Twitter DM's/Tweets from Freshdesk

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on March 5, 2019 affecting Social, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2019, 10:27 AM UTC
Resolved
Mar 05, 2019, 10:44 AM UTC
Duration
17m
Detected by Pingoru
Mar 05, 2019, 10:27 AM UTC

Affected components

Social

Update timeline

  1. investigating Mar 05, 2019, 10:27 AM UTC

    Outgoing DM's/Mentions from Freshdesk to Twitter will not work for all accounts in EUC. This is because write access to Twitter consumer app is revoked. We are working on getting the access back.

  2. resolved Mar 05, 2019, 10:44 AM UTC

    We have restored the Twitter services and the functioning of Twitter should be normal from now. We apologise for any inconvenience caused due to this service outage.