Freshdesk incident

Degraded Performance with Outgoing Email Deliveries

Minor Resolved View vendor source →

Freshdesk experienced a minor incident on January 11, 2024, lasting 21h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 06:19 PM UTC
Resolved
Jan 12, 2024, 03:39 PM UTC
Duration
21h 20m
Detected by Pingoru
Jan 11, 2024, 06:19 PM UTC

Update timeline

  1. investigating Jan 11, 2024, 06:19 PM UTC

    We have observed email delivery issues with recipients having email security gateway as Proof point , some of the emails sent from Freshdesk were not delivered to end recipients. We have identified the root cause and have taken mitigation steps to ensure proper delivery of emails. We request you to retry the failed emails. You may check how to identify failed emails by following the steps in this article - https://support.freshdesk.com/en/support/solutions/articles/226163-email-delivery-failure-notification Please reach out to [email protected] for further queries.

  2. resolved Jan 12, 2024, 03:39 PM UTC