Freshchat experienced a minor incident on October 15, 2026 affecting API, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Oct 15, 2026, 09:46 AM UTC
Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- identified Oct 15, 2026, 11:15 AM UTC
Our team is actively working on a fix, and we will provide another update shortly.
- resolved Oct 15, 2026, 12:37 PM UTC
Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.