Freshchat experienced a major incident on August 21, 2026 affecting Web Messenger and Realtime Services and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Web MessengerRealtime ServicesDashboard & ReportsChannels
Update timeline
- investigating Aug 21, 2026, 03:31 AM UTC
We are currently investigating an issue affecting Freshchat customers in the EUN region who may be experiencing difficulties loading their inbox. Our team is actively investigating the issue and working to restore normal functionality. We will provide further updates as more information becomes available.
- resolved Aug 21, 2026, 04:30 AM UTC
The inbox loading issue in the EUN region has been resolved. Customers should now be able to access their inbox normally. We will continue to monitor the service to ensure stability.