Freshchat incident

[EU] Slowness in Freshchat EU cluster

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 16, 2020 affecting Freshchat Web App and Realtime Services, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2020, 06:54 AM UTC
Resolved
Dec 16, 2020, 07:24 AM UTC
Duration
30m
Detected by Pingoru
Dec 16, 2020, 06:54 AM UTC

Affected components

Freshchat Web AppRealtime Services

Update timeline

  1. investigating Dec 16, 2020, 06:54 AM UTC

    We are facing slowness in realtime conversation updates in EU cluster. We've identified the issue and fixing it. We have not lost any messages.

  2. identified Dec 16, 2020, 07:08 AM UTC

    We've identified the issue and working on to fix it.

  3. resolved Dec 16, 2020, 07:24 AM UTC

    A fix has been deployed. We continue to monitor the situation. The conversation updates should now come without any delay.