Freshchat incident

Degraded Performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 14, 2020 affecting Freshchat Web App and Freshchat Web App and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2020, 12:10 PM UTC
Resolved
Dec 14, 2020, 12:58 PM UTC
Duration
48m
Detected by Pingoru
Dec 14, 2020, 12:10 PM UTC

Affected components

Freshchat Web AppFreshchat Web AppFreshchat Web AppFreshchat Web App

Update timeline

  1. investigating Dec 14, 2020, 12:10 PM UTC

    Due to ongoing issue with Google services, customers might face issues while authenticating into Freshchat using Google.Our calendar Integration and Live Translations are also affected

  2. resolved Dec 14, 2020, 12:58 PM UTC

    Google services are back to normal, users should not face any issues with logging into Freshchat using Google. Google calendar integration and translation services also back to normal.