Freshchat experienced a minor incident on December 3, 2020 affecting Third-party Services and Third-party Services and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party ServicesThird-party ServicesThird-party ServicesThird-party Services
Update timeline
- investigating Dec 03, 2020, 06:26 PM UTC
Currently we are facing degraded performance in WhatsApp integrations, as our third-party provider is facing issues on their end. We are closely monitoring our services and will keep you updated.
- investigating Dec 03, 2020, 08:43 PM UTC
Our service provider is continuing to investigate on this issue and we will provide another update shortly.
- investigating Dec 03, 2020, 09:44 PM UTC
Our service provider has determined the root cause of this issue and working towards implementing a solution.
- resolved Dec 03, 2020, 10:05 PM UTC
Our service provider has deployed a fix and the issue has been resolved.