Freshchat experienced a minor incident on November 18, 2020 affecting Third-party Services, lasting 17h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Nov 18, 2020, 12:00 AM UTC
Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.
- investigating Nov 18, 2020, 01:11 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- resolved Nov 18, 2020, 05:59 PM UTC
Our service provider has been completed the maintenance activity.