Freshchat experienced a minor incident on November 16, 2020 affecting Third-party Services, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Nov 16, 2020, 07:01 PM UTC
Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.
- resolved Nov 16, 2020, 09:30 PM UTC
Upgradation has been completed.