Freshchat experienced a minor incident on October 27, 2020 affecting Freshchat Web App, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Oct 27, 2020, 01:20 PM UTC
We are facing some issues in accounts whose URL is web.freshchat.com or web. .freshchat.com. The team is working on this with priority. Updates to follow shortly.
- resolved Oct 27, 2020, 03:01 PM UTC
We have deployed a fix to address this. We will continue to monitor this. In case you face this issue, please contact [email protected]