Freshchat incident

Degraded performance

Minor Resolved View vendor source →

Freshchat experienced a minor incident on October 7, 2020 affecting Third-party Services, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2020, 10:00 PM UTC
Resolved
Oct 08, 2020, 12:41 AM UTC
Duration
2h 41m
Detected by Pingoru
Oct 07, 2020, 10:00 PM UTC

Affected components

Third-party Services

Update timeline

  1. investigating Oct 07, 2020, 10:00 PM UTC

    Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.

  2. resolved Oct 08, 2020, 12:41 AM UTC

    Upgradation has been completed.