Freshchat experienced a minor incident on October 7, 2020 affecting Third-party Services, lasting 13h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Oct 07, 2020, 12:00 AM UTC
Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.
- resolved Oct 07, 2020, 01:22 PM UTC
The service provider maintenance has been completed.