Freshchat experienced a minor incident on October 5, 2020 affecting Third-party Services, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Oct 05, 2020, 08:59 PM UTC
Our service provider has planned to upgrade WhatsApp Business API clients. During this operation, customers may experience a brief period of increased WhatsApp message delivery latency.
- investigating Oct 05, 2020, 11:20 PM UTC
Upgrade is in progress at our service provider’s end. We will provide an update once more information becomes available.
- resolved Oct 06, 2020, 12:24 AM UTC
Our service provider has confirmed that the upgrade is completed and the service is back to normal now.