Freshchat experienced a minor incident on August 20, 2020 affecting Third-party Services, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Aug 20, 2020, 04:00 PM UTC
You will notice degraded performance in WhatsApp Messaging due to an issue with one of our service provider availability. We are closely monitoring the issue and we will update here.
- resolved Aug 20, 2020, 05:14 PM UTC
Our service provider has confirmed that issue is fixed on their side. Freshchat whatsapp messaging service is back to normal now