Freshchat experienced a minor incident on August 19, 2020 affecting Freshchat Web App, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Aug 19, 2020, 01:20 PM UTC
We are observing performance issue with our servers which might result in the slowness indexing documents which affect the recent message in inbox. We are looking the same with high priority.
- investigating Aug 19, 2020, 01:45 PM UTC
We've identified the source and are fixing it.
- resolved Aug 19, 2020, 02:00 PM UTC
We have fixed the issue and continuously monitoring the situation