Freshchat incident

Degraded performance in Facebook Messaging

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 6, 2020, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2020, 08:00 PM UTC
Resolved
Aug 07, 2020, 12:30 AM UTC
Duration
4h 30m
Detected by Pingoru
Aug 06, 2020, 08:00 PM UTC

Update timeline

  1. investigating Aug 06, 2020, 08:00 PM UTC

    You will notice degraded performance in Facebook Messaging due to an issue with one of our service provider availability. We are closely monitoring the issue and we will update here.

  2. resolved Aug 07, 2020, 12:30 AM UTC

    The degraded performance at our service provider end has been fixed and Freshchat's Facebook messaging is back to normal.