Freshchat incident

Media messages outage on WhatsApp in US and EU

Minor Resolved View vendor source →

Freshchat experienced a minor incident on August 27, 2020 affecting Third-party Services and Third-party Services, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2020, 11:56 PM UTC
Resolved
Aug 28, 2020, 12:28 AM UTC
Duration
32m
Detected by Pingoru
Aug 27, 2020, 11:56 PM UTC

Affected components

Third-party ServicesThird-party Services

Update timeline

  1. investigating Aug 27, 2020, 11:56 PM UTC

    We are investigating an issue where a subset of customers are affected by media messages outage on WhatsApp in US and EU

  2. resolved Aug 28, 2020, 12:40 AM UTC

    Issue has been resolved at our service provider's end. We are closely monitoring it.