Freshchat incident

Degraded performance with Webhook service in US Datacenter

Minor Resolved View vendor source →

Freshchat experienced a minor incident on July 22, 2020 affecting Webhook, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2020, 09:00 AM UTC
Resolved
Jul 22, 2020, 10:25 AM UTC
Duration
1h 25m
Detected by Pingoru
Jul 22, 2020, 09:00 AM UTC

Affected components

Webhook

Update timeline

  1. investigating Jul 22, 2020, 09:00 AM UTC

    We are experiencing degraded performance in Webhooks service hosted in US Datacenter. The notifications are delayed up to 15 minutes. Our engineers are working to resolve this problem.

  2. resolved Jul 22, 2020, 10:25 AM UTC

    We have fixed this issue. We are monitoring the situation. Do contact Freshchat support ([email protected]) if you are still facing it.