Freshchat experienced a minor incident on June 10, 2020 affecting Third-party Services and Third-party Services and 1 more component, lasting 22h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2020, 05:35 AM UTC
Currently, We are facing issues in message delivery to Whatsapp, as our third-party provider is facing issues on their end. We are closely monitoring our services and will keep you updated. Service: Whatsapp
- investigating Jun 10, 2020, 07:24 AM UTC
Our Service Provider is continuing to investigate the issues, We are closely monitoring our services and will keep you updated.
- investigating Jun 10, 2020, 09:32 AM UTC
Our Service Provider is continuing to investigate the issues, We are closely monitoring our services and will keep you updated.
- investigating Jun 10, 2020, 11:09 AM UTC
Our service provider has identified the issue and working on it.
- investigating Jun 10, 2020, 11:29 AM UTC
Our Service Provider identified and fixed one issue. But are currently still stabilising the infrastructure. And truly sorry for this inconvenience. Our Service Provider teams are working hard to get this back to normal. We will keep you updated.
- resolved Jun 11, 2020, 04:31 AM UTC
Issue has been resolved at our service provider's end. We are closely monitoring it.