Freshchat incident

Freshchat US Datacenter - Issue in accessing freshchat services

Major Resolved View vendor source →

Freshchat experienced a major incident on May 3, 2020 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2020, 02:54 AM UTC
Resolved
May 03, 2020, 03:38 AM UTC
Duration
44m
Detected by Pingoru
May 03, 2020, 02:54 AM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerAPIDashboard & Reports

Update timeline

  1. investigating May 03, 2020, 02:54 AM UTC

    We found an issue with one of our database systems. The system was stable now and under monitoring, Detailed RCA will be shared.

  2. resolved May 03, 2020, 03:30 AM UTC

    We have fixed the issue on database servers. All services are back to Normal.