Freshchat incident

Degraded performance in WhatsApp Messaging

Minor Resolved View vendor source →

Freshchat experienced a minor incident on March 12, 2020, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2020, 01:00 PM UTC
Resolved
Mar 12, 2020, 05:22 PM UTC
Duration
4h 22m
Detected by Pingoru
Mar 12, 2020, 01:00 PM UTC

Update timeline

  1. investigating Mar 12, 2020, 01:00 PM UTC

    You will notice degraded performance in WhatsApp Messaging due to an issue with one of our service provider availability. We are closely monitoring the issue and we will update here.

  2. resolved Mar 12, 2020, 05:22 PM UTC

    The degraded performance at our service provider end has been fixed and Freshchat's Whatsapp messaging is back to normal.