Freshchat experienced a major incident on January 7, 2020 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerRealtime Services
Update timeline
- investigating Jan 07, 2020, 02:40 PM UTC
We have issues with our message delivery in our US cluster. We are investigating it.
- investigating Jan 07, 2020, 03:25 PM UTC
We have identified the issue and fixed it. We have restored the service partially. We continue to monitor the situation and will restore completely in sometime.
- resolved Jan 07, 2020, 03:45 PM UTC
We have restored the service completely. We continue to monitor the situation. Do contact Freshchat support if you still face issue.