Freshchat incident

Freshchat is facing issues in US

Major Resolved View vendor source →

Freshchat experienced a major incident on March 27, 2019 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2019, 09:05 AM UTC
Resolved
Mar 27, 2019, 09:20 AM UTC
Duration
15m
Detected by Pingoru
Mar 27, 2019, 09:05 AM UTC

Affected components

Freshchat Web AppMobile SDKWeb MessengerRealtime ServicesAPIWebhookDashboard & Reports

Update timeline

  1. investigating Mar 27, 2019, 09:05 AM UTC

    We are investigating this now.

  2. investigating Mar 27, 2019, 09:20 AM UTC

    Product is up. We are still monitoring this issue.

  3. resolved Mar 27, 2019, 09:20 AM UTC