Freshchat incident

Degraded Performance in EU Freshchat

Minor Resolved View vendor source →

Freshchat experienced a minor incident on December 30, 2020 affecting Freshchat Web App, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2020, 09:10 AM UTC
Resolved
Dec 30, 2020, 09:49 AM UTC
Duration
39m
Detected by Pingoru
Dec 30, 2020, 09:10 AM UTC

Affected components

Freshchat Web App

Update timeline

  1. investigating Dec 30, 2020, 09:10 AM UTC

    We're investigating a slowdown in application performance. You may experience delays accessing the Freshchat portal. The engineering team is currently investigating to resolve this as quickly as possible

  2. resolved Dec 30, 2020, 09:49 AM UTC

    We have sorted issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.