Freshchat experienced a minor incident on January 5, 2021 affecting Third-party Services, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Third-party Services
Update timeline
- investigating Jan 05, 2021, 11:30 AM UTC
Freshchat custom bots and answer bots is facing issues at the moment. The engineering team is working on to mitigate the situation. The chats will move to new view as a fallback
- investigating Jan 05, 2021, 06:35 PM UTC
Our Engineering team has found the root cause and did a temporary fix. Bots are working with degraded performance. We are monitoring this for any anomalies.
- resolved Jan 05, 2021, 07:10 PM UTC
The performance issues with custom and answer bots has been addressed and normal services are restored. We will continue to monitor for any anomalies.