Freshchat experienced a minor incident on January 12, 2021 affecting Freshchat Web App, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web App
Update timeline
- investigating Jan 12, 2021, 11:55 AM UTC
We're investigating a slowdown in application performance. You may experience delays accessing the Freshchat portal. The engineering team is currently investigating to resolve this as quickly as possible.
- resolved Jan 12, 2021, 01:14 PM UTC
We have sorted issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.